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Bluefire Reader App

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Frequently Asked Questions

How do I authorize Bluefire Reader?

To authorize Bluefire Reader, you will need to enter your Adobe Account information in the app’s info page. Bluefire Reader requires authorization from Adobe in order to read books that have been digitally secured with Adobe’s software. To create an Adobe Account, please visit the Adobe website at www.adobe.com. The ID and password that you create there will be the same ones that you will use to authorize Bluefire Reader. It is free to create an Adobe Account, and there is nothing to download.

 

How do I save books to my computer?

Transfer books from your device to your computer using iTunes File Sharing and these steps:

1. Connect your device to your computer and access it under "iPad / iPhone / iPod" in the upper right of your iTunes screen.

2. Once selected, you should see a button for "Apps" in the main iTunes screen. Please select it.

3. From the "Apps" screen, scroll to the bottom where you will see a section labeled "File Sharing," and you should see the Bluefire Reader icon.

4. Select the Bluefire Reader icon, and you will be able to see all of the books in your Bluefire Reader library.

5. Highlight all of the books in your library, and click the "Save To" button, and save the books to a location of your choice on your computer.

 

How do I transfer books from my computer to my mobile iOS device?

1. Connect your device to your computer and access it under "iPad / iPhone / iPod" in the upper right of your iTunes screen.

2. Once selected, you should see a button for "Apps" in the main iTunes screen. Please select it.

3. From the "Apps" screen, scroll to the bottom where you will see a section labeled "File Sharing," and you should see the Bluefire Reader icon.

4. Select the Bluefire Reader icon, and you will be able to see all of the books in your Bluefire Reader library.

5. In the lower right corner, you will see a button labeled "Add..." and if you click it, you will be able to navigate to where books are stored on your computer, and you can then load it automatically into Bluefire Reader.

 

I’m having trouble downloading my book. What should I do?

Most download errors are the result of an incorrectly formatted download. If you are seeing an error while you are downloading your book, you should try a full power down and restart of your device and attempt the download again. If the problem persists, you should try downloading the book using a different wifi network, or contact your eBook retailer or library about getting a correctly formatted download.

 

I’m trying to download a book. Why is there an error that reads: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12?

This error is caused by a faulty installation or update of the app. The best thing to do would be to back up your books to your computer, then uninstall and reinstall the app. Once you have reinstalled the app, you should no longer see this error.

 

Is Bluefire Reader compatible with iCloud?

No. It would be best to make a backup of your books by saving them to your computer using iTunes File Sharing.

 

 

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Contact us:  info@bluefirereader.com