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Bluefire Reader App

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Bluefire Reader FAQ

General FAQ Below. Also see specific FAQ for your device type:

General FAQ

 

 

I’m having trouble downloading my book. What should I do?

 

  • Ensure that your device internet connection is stable and your device clock is set to the correct date and time according to the time zone you are currently located in.
  • Ensure that your device is authorized to a valid Adobe ID by navigating to Bluefire Reader’s Info tab verifying whether it displays an Adobe ID in the “Authorization” section.
  • Navigate to device Settings > Applications > Bluefire Reader, select “Clear Defaults” and “Clear Cache”, then download using another browser.
  • Ensure that your device is authorized to the ID used to originally fulfill the DRM protected e-book you are trying to download (if previously fulfilled).
  • Force stop Bluefire Reader, then restart your device and try downloading the book again.

 

 

When I attempt to download a book the application displays
the “No Tokens Available” error.

 

Switch to a different browser to download the e-book and if the issue continues to recur, the issue may be due to an incorrectly formatted download. At that point we recommend contacting your e-book retailer or library’s support team and asking for a correctly formatted download.

 

 

Every time I make an attempt to authorize my device an error displays
stating that my device clock is set incorrectly. What should I do

We recommend navigating to your device Settings > Clock settings and if the settings are set to manual, then set the clock to the automatic setting. If the clock is set to the automatic setting, then set it manually.

 

 

How do I enlarge text in my book?

 

  • ePUB formatted e-book: Once you open the book, navigate to the Settings tab and select the “+” button at the upper right corner until the desired text size is attained. After that select “Save” at the top of the screen and you will be redirected to the Reading view of the book with the new settings displayed.
  • PDF formatted ebook: Since PDF is a fixed layout format the best way to enlarge the text is to use the pinch zoom technique as there are no settings that would allow for actual change the text size of a PDF formatted e-book.

 

 

I accidentally deleted my book from the Library tab or uninstalled and reinstalled Bluefire Reader. Is there any way to get my books back?

 

We highly recommend backing up your books by saving them on another device/computer in case of unforeseen accidents as Bluefire Reader is not cloud based.

Bluefire Reader does not keep copies of the books our users import or download into the Library. Usually ebook retailers and libraries allow users to re-download purchased or checked out books multiple times. Therefore we recommend navigating to the e-book retailer/e-book library website where the book was originally obtained and re-downloading another copy into Bluefire Reader.

 

What languages is support offered in?

 

Support for Bluefire Reader is currently offered in English only.  Translating your query will help us get you the most accurate solution as quickly as possible.

 

 

Are Kindle devices supported?

 

Unfortunately, we are unable to offer support for Kindle devices.  You may find some information about Kindle devices and Bluefire Reader by doing a Google search.

 

 

Does Bluefire Reader support Text-to-Speech functionality?

 

Our development team is constantly working to improve our app.  While we hope to see Text-to-Speech functionality implemented into Bluefire Reader in an update of the app at some point in the future, no timetable has been set for this feature’s development or release.

 

 

 

iOS Specific FAQ:

 

How do I authorize Bluefire Reader?

 

To authorize Bluefire Reader, you will need to enter your Adobe Account information in the app’s info page. Bluefire Reader requires authorization from Adobe in order to read books that have been digitally secured with Adobe’s software. To create an Adobe Account, please visit the Adobe website at www.adobe.com. The ID and password that you create there will be the same ones that you will use to authorize Bluefire Reader. It is free to create an Adobe Account and there is nothing to download.

 

 

Is Bluefire Reader compatible with iCloud?

 

No. It would be best to make a backup of your books by saving them to your computer using iTunes File Sharing.

 

 

I’m trying to download a book. Why is there an error that reads:  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12?

 

This error is caused by a faulty installation or update of the app. The best thing to do would be to back up your books to your computer, then uninstall and reinstall the app. Once you have reinstalled the app, you should no longer see this error.

 

Transfer books from your device to your computer using iTunes File Sharing and these steps:

  1. Connect your device to your computer and access it under "iPad / iPhone / iPod" in the upper right of your iTunes screen.
  2. Once selected, you should see a button for "Apps" in the main iTunes screen. Please select it.
  3. From the "Apps" screen, scroll to the bottom where you will see a section labeled "File Sharing," and you should see the Bluefire Reader icon.
  4. Select the Bluefire Reader icon, and you will be able to see all of the books in your Bluefire Reader library.
  5. Highlight all of the books in your library, and click the "Save To" button, and save the books to a location of your choice on your computer.

 

 

How do I transfer books from my computer to my mobile iOS device using iTunes?

 

  1. Connect your device to your computer and access it under "iPad / iPhone / iPod" in the upper right of your iTunes screen.
  2. Once selected, you should see a button for "Apps" in the main iTunes screen. Please select it.
  3. From the "Apps" screen, scroll to the bottom where you will see a section labeled "File Sharing," and you should see the Bluefire Reader icon.
  4. Select the Bluefire Reader icon and you will be able to see all of the books in your Bluefire Reader library.
  5. In the lower right corner, you will see a button labeled "Add..." and if you click it, you will be able to navigate too where books are stored on your computer, and you can then load it automatically into Bluefire Reader.

 

 

What are the alternative ways to transfer my books into Bluefire Reader?

 

Many users like to send their books as an email attachment which they can then download directly to Bluefire Reader, or use a cloud transfer / storage app such as Dropbox. You can also use your device’s mobile browser to access your account with your eBook retailer or library and download your books directly to Bluefire Reader.

 

 

PDFs take a long to render on my device. Is there anything I co do to speed up the rendering time?

 

PDFs render slower and take longer to load than ePUBs.  This is one reason the industry is moving away from it as a standard.  We recommend closing out of any other apps that may be using RAM and letting the pages completely render before continuing to move forward in the book.  We also recommend exiting out of the app and doing a full power down, then restart of the device.  If you continue to experience problems we recommend getting in touch with your e-book retailer and asking for a copy of your book in an ePUB format.

 

 

What versions of iOS is Bluefire Reader supported in?

 

iOS versions 6.0 and higher are supported.

 

 

When I downloaded Bluefire Reader, it was downloaded in another language. How do I change it back to English or another language?

  • We recommend navigating to the device Settings > General > International and re-setting the language to the one you would like.
  • After that force stop Bluefire Reader by double pressing the device home button while the task manager bar is displayed and selecting the red “x” associated with Bluefire Reader icon.
  • After that open Bluefire Reader application again.

 

 

How do I delete a bookmark?

 

  1. Open the book and navigate to the Bookmarks tab.
  2. For each bookmark you wish to delete, swipe from the right to the left on the associated bookmark and select the “Delete” button to the right.

 

 

 

 

Android Specific FAQ:

 

How do I authorize Bluefire Reader?

 

To authorize Bluefire Reader, you will need to enter your Adobe Account information in the app’s info page. Bluefire Reader requires authorization from Adobe in order to read books that have been digitally secured with Adobe’s software. To create an Adobe Account, please visit the Adobe website at www.adobe.com. The ID and password that you create there will be the same ones that you will use to authorize Bluefire Reader. It is free to create an Adobe Account and there is nothing to download.

 

 

 

How do I transfer books from my computer to my mobile Android device?

 

  1. Connect the powered on device to the computer.
  2. On computer: Copy the e-book file(s) you with to transfer.
  3. On computer: Open the file browser and navigate to “This PC” > “Devices and Drives” section > “(Name of the device)” > Tablet or Internal Storage > Bluefire folder > Imports folder.
  4. On computer: Paste the file into the Imports folder.
  5. On Android: Open Bluefire Reader.
  6. On Android: Navigate to Info tab and select “Import” folder.
  7. At that point you should be redirected to the Library tab with the “Processing” dialog displayed and your books should be successfully transferred into the Bluefire Reader Library.

 

 

 

How do I transfer books from another location on my Android device into Bluefire Reader for Android?

 

  1. Using a file explorer application, locate the file and copy or cut.
  2. Open the Bluefire folder from the main menu of the file explorer.
  3. Open the Imports folder.
  4. Paste the file into the Imports folder.
  5. Open Bluefire Reader and navigate to the Info tab.
  6. Select the “Import” button.
  7. At this point you should be redirected to the Library tab with the “Processing” dialog displayed and the book should be successfully transferred into the Bluefire Reader Library.

 

 

How do I delete a bookmark?

 

  1. Open the book and navigate to the Bookmarks tab.
  2. Select the “bookmark” button located in the upper right corner of the screen.
  3. Select the “x” for the bookmarks you wish to delete.
  4. Select “Save” at the top of the screen.

 

 

 

Upon download of a PDF, the file automatically opens in Bluefire Reader.

How do I change that?

 

  • Navigate to device Settings > Applications > Bluefire Reader, select “Clear Defaults” and “Clear Cache”, then download using another browser.
  • Also clear the cookies and cache of the browser used to download the PDF file.

 

 

What versions of Android are supported in Bluefire Reader?

 

Android versions 2.3 and higher are supported.

 

 

 

 

 

Windows Specific FAQ:

 

 

How do I transfer books from another location on my computer into Bluefire Reader for Windows?

 

  1. Open Bluefire Reader for Windows.
  2. While in the Library view navigate to File > Add to Library or Open ACSM File options.
  3. Locate the file on your computer and select it, then select “Open”.
  4. At this point the file should display in your Library view of Bluefire Reader.

 

 

Is Bluefire Reader for Windows compatible with Windows RT, Windows XP, Surface RT, Windows Vista or Kindle devices?

 

Currently, Windows RT, Windows XP, Windows Vista, the Surface RT and Kindle devices are not compatible with Bluefire Reader for Windows.

 

The OS requirements for Bluefire Reader on Windows are:

 

  • Processor (minimum): 1 GHz
  • RAM (minimum): 512MB
  • .NET Framework 4.5 or higher
  • Supported client operating systems: (32-bit and 64-bit):
  •  Windows 8.1
  •  Windows 8
  •  Windows 7 SP1

 

 

How do I transfer books from Bluefire Reader iOS to Windows?

 

  1. Download iTunes onto PC.
  2. Connect the iOS device to PC.
  3. iTunes: navigate to the Apps tab and select Bluefire Reader.
  4. iTunes: Select the file(s) you wish to transfer.
  5. iTunes: Select “Save To…”  button.
  6. iTunes: Save the files on the location of your choice to the PC.
  7. PC: Open Bluefire Reader for Windows.
  8. While in Library tab select File > “Add to Library” option.
  9. Locate and select the files you wish to transfer via the “Open” window, then select “Open”.

 

 

 

After I enable sync in my devices, the books I have in the Library of one device did not appear in the Library of the other devices.

 

The sync functionality implemented in Bluefire Reader of all platforms sync the last read page of the same book across devices that are authorized to the same Adobe ID. Currently the sync functionality does not include syncing copies of the same book across devices.

 

 

 

How do I print on Bluefire Reader for Windows?

Our development team is constantly working to improve our app.  While we hope to see the implementation of printing from within Bluefire Reader for Windows in an update of the app at some point in the future, no timetable has been set for this feature’s development or release.

 

 

 

 

 

 

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Contact us:  info@bluefirereader.com